That attempt to deliver digital dopamine hits, coupled with a rewards system that encourages spending on categories including dining-and-nightlife and health-and-beauty, will make it easier for millennials and Generation Z to spend money during an economic downturn, said Wendy Johansson, global vice president of experience at digital agency Publicis Sapient.
“Which is smart, but it’s ethically dubious for Venmo to be offering a credit card to younger generations at this time,” Ms. Johansson said, referencing statistics that showed elevated youth unemployment this summer. “Venmo should employ their user experience design expertise for good,” building more financial education into the mobile app so users can better understand the impact of their spending patterns.
Wall Street Journal, October 7, 2020
https://www.wsj.com/articles/venmos-new-credit-card-puts-qr-codes-front-and-center-11602064801
Wendy Johansson 